Privacy Policy
Last Updated: July 14, 2025
Nexus AI ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website nexus-ai.digital or nexusai.digital (our "Website") and use our AI automation services (our "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. INFORMATION WE COLLECT
1.1 Personal Information
We collect several types of information from and about users of our Website and Services, including:
Contact Information: Name, business name, email address, phone number, mailing address
Business Information: Company details, industry type, CRM data, lead databases
Technical Information: IP address, browser type, operating system, device information
Usage Data: How you interact with our Website and Services
Communication Data: Records of correspondence between you and us
1.2 Customer Data
When providing our Services, we may process data on behalf of our clients, including:
Customer lead databases (names, phone numbers, emails)
CRM integration data
Business process information
Sales conversation records
Appointment scheduling data
1.3 Automatically Collected Information
As you navigate through our Website, we may use automatic data collection technologies including:
Cookies: Small files stored on your device
Web Beacons: Electronic images that track usage
Analytics Tools: To understand user behavior and improve our Services
2. HOW WE USE YOUR INFORMATION
We use information we collect for the following purposes:
2.1 Service Delivery
To provide and maintain our AI automation services
To create and manage AI chatbots and automations
To integrate with your existing systems (CRM, calendars, etc.)
To process and respond to customer inquiries on your behalf
2.2 Business Operations
To communicate with you about our Services
To process payments and billing
To provide customer support
To improve our Services and develop new features
To comply with legal obligations
2.3 Marketing (with your consent)
To send you information about services that may interest you
To provide updates about our company and Services
3. INFORMATION SHARING AND DISCLOSURE
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in:
AI/ML Services: OpenAI, BuildMyAgent.io, and other AI platforms
Payment Processing: Stripe and other payment processors
Communication Services: Email and SMS service providers
Analytics: Google Analytics and similar services
3.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.3 Legal Requirements
We may disclose your information when required by law or to:
Comply with court orders or legal processes
Protect our rights, property, or safety
Prevent fraud or security threats
Enforce our Terms of Service
3.4 Client Authorization
For client data processing, we only act on explicit instructions from our clients and maintain strict confidentiality.
4. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your information, including:
Encryption: Data is encrypted in transit and at rest
Access Controls: Limited access to authorized personnel only
Regular Security Audits: Ongoing assessment of our security practices
Secure Data Centers: Use of reputable cloud service providers
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. DATA RETENTION
We retain your information for as long as necessary to:
Provide our Services to you
Comply with legal obligations
Resolve disputes and enforce our agreements
Client Data: We delete client data within 30 days of service termination unless otherwise requested. Personal Information: Retained for up to 7 years for business and legal purposes.
6. YOUR RIGHTS AND CHOICES
6.1 Access and Control
You have the right to:
Access your personal information we hold
Correct inaccurate information
Request deletion of your information (subject to legal requirements)
Object to or restrict processing of your information
Receive a copy of your data in a portable format
6.2 Marketing Communications
You may opt out of receiving marketing communications by:
Following the unsubscribe link in emails
Contacting us directly at [email protected]
6.3 Cookies
You can control cookies through your browser settings, though this may affect website functionality.
7. INTERNATIONAL DATA TRANSFERS
Our Services are hosted in the United States. If you are accessing our Services from outside the US, your information will be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.
8. CHILDREN'S PRIVACY
Our Website and Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete that information immediately.
9. THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
10. CALIFORNIA PRIVACY RIGHTS
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
Know what personal information we collect and how it's used
Request deletion of personal information
Opt out of the sale of personal information (Note: We do not sell personal information)
Non-discrimination for exercising privacy rights
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Posting the updated policy on our Website
Sending you an email notification
Providing notice through our Services
12. CONTACT INFORMATION
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Nexus AI
Email: [email protected]
Address: Provo, Utah, USA
For data protection inquiries, please include "Privacy Request" in the subject line.
This Privacy Policy is effective as of the date last updated above and applies to all information collected by Nexus AI.